Apple’s recent announcements have all been regarding iPhone repair and making it easy for individuals to fix their iPhones themselves. The company has now added a new feature – Parts and service history, that offers users an insight on whether an iPhone has been sent for repair previously and whether the replaced parts are genuine or not.
In this post, we’ll help you explain what this new feature is all about and how you can check the service history of your iPhone.
What is Parts and service history feature in iOS 15.2?
In an effort to push customers into buying genuine Apple parts and preferring Apple Authorized Service over others, Apple has rolled out an update to iOS that brings with it a new “Parts and service history” section inside the Settings app. This section will give users a detailed look at the parts that may have been replaced on their iPhone along with the date when the service was performed.
Starting with iOS 15.2, Apple will be able to tell you what part of your iPhone has been replaced by scanning your iPhone for any recent repair information. Depending on the iPhone model you own, you may see if your device has a replaced battery, display, or camera and whether any of the parts that were replaced were original Apple parts.
If you replaced any of the aforementioned parts with a replacement directly from Apple, you should see the “Genuine Apple Part” label adjacent to the part name inside the ‘Parts and Service History’ section. In case, non-genuine parts or tools were used during a repair, you should see “Unknown Part” followed by an error sign.
Even if Apple detects that some of the replaced parts are non-genuine, it won’t in any way affect your iPhone’s usability. However, Apple warns that non-genuine repairs may result in battery damage, overheating, or result in injury.
All repairs and replacements that are done on your iPhone will be linked to the serial number of your iPhone. If in any case, an iPhone repair results in a new serial number, you’ll only see the parts and service history since the new serial number came into being.
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Which iPhones can show parts and service history?
First and foremost, the new Parts and service history section will only show up on select iPhones that have been updated to iOS 15.2 or a later version. However, not all iPhones will show a similar service history as not all of them are equipped with the necessary hardware to detect the kind of repairs that have been done on them.
Following is a list of iPhones that can show parts and service history inside Settings and the type of information that can be viewed for each of them.
- iPhone SE (2nd generation): Battery replacement
- iPhone XR, XS, XS Max: Battery replacement
- iPhone 11 series: Battery and display replacement
- iPhone 12 series: Battery, display, and camera replacement
- iPhone 13 series: Battery, display, and camera replacement
If you have replaced any of the aforementioned parts for your iPhone, you should see its repair history inside Settings. However, this won’t be visible if you haven’t performed any repair on your iPhone.
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iPhone Repair History: How to access the parts and service history of your iPhone
Before you can access your iPhone’s parts and service history, you have to make sure you have updated the device to iOS 15.2 (or newer) as older versions don’t have this feature.
To be able to see what parts have been replaced on your iPhone, open the Settings app and go to General.
On the next screen, tap on About.
If you have performed a battery, display, or camera repair on your iPhone, you should see it appear inside the ‘Parts and Service History’ section on this screen.
Here, you should see the “Genuine Apple Part” label appear adjacent to the part that was replaced.
Why do I see “Unknown Part” inside parts and service history?
If you see the “Unknown Part” message inside the ‘Parts and Service History’ section, it may be because of the following reasons:
- If the part that was replaced was not original, i.e., made by Apple.
- If the part that was replaced has previously been used or installed on another iPhone.
- If the installation of the replaced part was not completed successfully.
- If your iPhone or the replaced part isn’t working as intended.
When you get this “Unknown Part” message on your iPhone, we recommend that you visit the Apple Store or consult an Apple Authorized Service Provider to know more information about it.
That’s all you need to know about checking Parts and Service History on an iPhone.
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