After the Note 7 fiasco, controversy has somehow managed to cling itself on to Samsung and continues to do so. The initial success registered by Samsung’s flagship smartphones Galaxy S8 and S8+ had closed the mouth of critics. And the company too had pulled out many stunts to deliver a perfect piece of cake in the form of S8 and S8+. Or may be, it wasn’t that perfect. Complaints against Galaxy S8 have already started pouring in.
Some Galaxy S8 users have complained of a reddish tint appearing on the display panels of their new phones. A few of the customers who had pre-ordered the Galaxy S8 took to online communities to express their displeasure stating that despite correcting the color display settings, their brand new S8 phones showed a reddish screen.
In the words of one user: ‘After I read articles that there are many reddish panels, I checked mine. I was also unlucky. Should I change it?’ Another user posted a photo of his S8 and asked: ‘Can you please check mine, whether this is too red or not?’
Samsung, on the other hand, dismissed the complaints saying that ‘it is not a quality problem and it can be adjusted with the phone itself.’ It further gave an offer to the affected customers to exchange their S8 handsets at the service center if they still found the appearance of reddish color on the display panel.
However, based on the view of an industry watcher, the red tint issue occurs due to the deep red technology used by Samsung to have color balance for Galaxy S8. ‘It seems they were not able to adjust the color balance well because they were in a hurry to mass produce them,’ he said.
Whatever the reason might be, it surely is a warning bell for Samsung to pull up their socks and strive hard not to let another controversy marr their rebuilt image. It should come out openly about the issue and address it quickly, at the same time, ensuring that all future Galaxy S8 handsets when released in the market do not face the same problem.
via Korean Herald