How to solve Galaxy S10 ‘screen awake during calls’ problem

The Samsung Galaxy S10 devices have their quirks, but there haven’t been many complaints about their most basic functionality — making calls.

A few users, however, have been facing an annoying while on a call, reporting their screens are not getting turned off like they’re supposed to, resulting in accidental touches.

If you, too, are facing something similar, the solution here is quite straightforward.

Here’s how to keep your screen from waking up during calls:

  1. Go to Settings.
  2. Select Display.
  3. Scroll down and locate Touch sensitivity.
  4. Make sure the toggle is turned off.

Your calls should now be free from accidental cheek-touches.


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A mediocre engineer hoping to do something extraordinary with his pen (well, keyboard). Loves Pink Floyd, lives football, and is always up for a cup of Americano.