The blocked Auto Casket is fixed by starting the Heart of Repair side quest with King Auto in Xuanfang Hold, using Skyward Record at the broken machine, entering the machine from the back, and clearing the debris inside.
The jammed Auto Casket problem happens when the claw can grab a prize, but the reward hole refuses to accept it. Treat it as a repair objective: once the quest route is active, the blocked chute becomes something you clear from inside the machine.
Why the Auto Casket reward hole is blocked
| Problem | Fix |
|---|---|
| Reward hole is jammed with debris | Start Heart of Repair, then clear the blockage from inside the machine. |
| Tranquil Ruins Auto Casket is locked | Finish Heart of Repair before trying that machine again. |
| Prize is grabbed but cannot be collected | Stop replaying the claw round and progress the repair objective. |
KEY!The jammed reward hole is intentional quest gating, not a normal Auto Casket failure. The machine can look playable, but the debris in the prize box blocks the payout until Heart of Repair moves you through the repair sequence.
The commonly affected broken Auto Casket is in Eastern Xuan Peaks. The Auto Casket near Tranquil Ruins is part of the same repair-related lock, so treat both as Heart of Repair problems rather than separate minigame puzzles.
Requirements before repairing the Auto Casket
Before you troubleshoot the machine itself, make sure the side quest route is available in your game. The repair path depends on Heart of Repair and its investigation tool, not on getting a better claw grab.
How to repair the blocked Auto Casket in Wuthering Waves
Accept King Auto’s request
Talk to King Auto in Xuanfang Hold and join his request to rebuild the Auto Empire.
Search for the Auto Caskets
Follow Heart of Repair through the Auto Casket objectives instead of replaying the blocked machine on its own.
Inspect the broken machine
Use Skyward Record at the broken Auto Casket when the quest sends you to investigate it.
Enter through the rear opening
Go behind the Auto Casket, enter the machine from the back, and clear the debris inside.
Return the Auto Caskets
Bring the recovered Auto Caskets back to the requester once the objective tells you to report in.
Claim the reward
Play the repaired Auto Casket normally, collect the prize, and finish the quest reward flow.
What Heart of Repair changes afterward
After the debris is cleared, the broken Auto Casket stops behaving like a blocked quest object and becomes usable as a normal Auto Casket. You can run the claw machine, drop the prize into the hole, and collect the payout through the usual reward flow.
Completing Heart of Repair also removes the initial lock from the Auto Casket near Tranquil Ruins. That does not mean every locked Auto Casket in Xuanfang has the same cause; some machines can still depend on their own quest or event conditions.
Check Heart of Repair progress before spending more attempts; a jammed reward hole needs the repair objective, not another claw-machine run.
Mistakes that keep the Auto Casket blocked
| Mistake | What |
|---|---|
| Treating the blocked chute as a bug | Start Heart of Repair with King Auto. |
| Replaying without quest progress | Advance the side quest before spending more attempts. |
| Skipping Skyward Record | Use it to inspect traces near the broken Auto Casket. |
| Only checking the front | Look for the rear opening and enter the machine from behind. |
| Trying locked machines early | Finish the linked quest or event condition first, including A Glimpse of Xuanfang tasks when they apply. |
Most failed attempts come from treating the blocked Auto Casket like a normal arcade machine. Once the prize chute is jammed, the correct interaction path is the quest’s repair logic: inspect, enter, clear, then replay.
Auto Casket locations and Astrite rewards
Auto Casket is a claw-machine activity found across Xuanfang. There are 13 machines spread through Xuanfang Hold, Eastern Xuan Peaks, Southern Yuan Hills, and Western Fang Peaks.
Each play costs 100 Shell Credits, and a replay costs another 100 Shell Credits if you miss items. Auto Caskets can award Automaton pieces, and each completed set gives 25 Astrite.
Frequently Asked Questions
Is the blocked Auto Casket a bug?
No. A normal failed claw run is different from a blocked reward hole; the blocked chute is tied to Heart of Repair and has to be cleared through the quest.
Where do you start Heart of Repair?
Start Heart of Repair by talking to King Auto in Xuanfang Hold after you have access to the Xuanfang/Mengzhou Version 3.5 area.
Where is the broken Auto Casket for the quest?
The quest points you into Eastern Xuan Peaks, around Eastern Fogveil Pass, then to a broken Auto Casket about 300 meters south of that area.
Why can’t I claim prizes even after grabbing them?
The prize box is blocked by junk, so the claw can move the item but the chute cannot deliver it. Clear the internal debris instead of trying to line up a cleaner grab.
Does Heart of Repair unlock the Tranquil Ruins Auto Casket?
Yes. The initially blocked Auto Casket near Tranquil Ruins is tied to Heart of Repair, so finish that side quest before returning to it.
More questions⤵
How many Auto Caskets are in Xuanfang?
There are 13: 3 in Xuanfang Hold, 2 in Eastern Xuan Peaks, 5 in Southern Yuan Hills, and 3 in Western Fang Peaks.
Video help
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