Verizon Galaxy S3 owners shall soon be receiving the first ever OTA update for the device, which will fix the issue of a “No SIM” message popping up from time to time on the phone. A new feature the update will bring is the Verizon Remote Diagnostics tool, which will allow a Verizon customer care representative to remotely view the user’s device for “device training, application demonstration and troubleshooting”, whenever a user contacts Verizon customer care (after getting the user’s permission).
The update will have the build number VRALG7 and is 30.70 MB in size. Here is the full list of changes Verizon has posted for the update:
- Improved stability and connectivity with Back Up Assistant.
- Added support for viewing the Guided Tour video’s over the Cellular Network.
- Enhanced Customer Support with Verizon Remote Diagnostics.
- New customer care solution to improve customer service experience. When a customer calls into Verizon Wireless customer care, this solution, with the customer’s permission, allows support personnel to remotely view the user’s device for device training, application demonstrations and troubleshooting.
- Improved Data Connectivity when using SBeam.
- NFC (TecTile) tagging issue resolved to ensure pre-programmed text messages are accurate
- “No SIM” pop up issue has been resolved.
There is no mention of when the update will start rolling out to devices, but the next few days should see users starting to get the update over the air, so hang tight.