Whether it is to check on the delivery of a replacement phone or to track the status of your claim, it is always more comforting to be able to talk to a person rather than a bot on a website. So, if you’re looking to talk to a person regarding your Phoneclaim insurance, here is everything you need to know.
Who do you contact for your Phoneclaim insurance?
Phoneclaim is the phone insurance wing of Asurion. Asurion handles phone insurance for most of the big telecom carriers in the U.S. depending on your plan, you may be enrolled with Asurion insurance without your knowledge. So if you’re looking to contact someone about your Phoneclaim insurance, Asurion is the company you want.
How to talk to a person at Asurion
Luckily, Asurion does have a Customer care call center to handle customer queries. While they try to convince you to use their website for most of the functions, there is infact a number that you can call to get in touch with a representative from the company. Listed below is the call Customer care number for Asurion:
Asurion Customer Care: 1-888-562-8662
To talk to a live representative, dial 1 after the number and stay on the line. The typical wait time is between 1 to 5 minutes. However, this drastically increases during the holiday season.
You can also get specific help related to your carrier on the Asurion website by inputting your carrier details. This will bring up a specific contact number for representatives designated to your carries. Click on the link below and select your carrier beside ‘Call for Support’.
Link: Asurion phone numbers by Carrier
What are the timings for the Asurion Customer care number?
The customer care number for Asurion is active 24×7 and seven days a week. You can call the number at any time on any day to get in touch with an Asurion representative. There is no information provided about special holidays.
If your query is not time-sensitive, you can contact Asurion Customer care via their social media accounts.
Use the Facebook chat function to send a message to an Asurion representative. Usually, you get a response within a few minutes if there are enough representatives online. However, if no one is online, you should get a response within the hour.
Account: Asurion
Timings: 8:00 AM to 5:00 PM CST | Monday to Friday
The Asurion Twitter account is actually quite active. So if you have an account yourself, you could tweet at them to get a response.
Account: Asurion
Timings:
8:00 AM to 6:00 PM | Monday to Friday
12:00 PM to 5:00 PM | Saturday
How to request a call back from Asurion?
Asurion has a feature where you can request a call back from one of its representatives. To do so you will need to fill a short form with basic information. If you are requesting a call about a claim, you should add the claim number to help them better serve you. Click the link below, then select ‘Contact us’ under the Chat section.
Link: Asurion Call back
You should receive a call back within an hour if it isn’t too busy, but there really is no guarantee on that.
We hope this article helped. If you have any queries, feel free to reach out to us in the comments below.
Related:
- Samsung Galaxy A20 and A20e update: Verizon releases Android 10!
- What is Android 11?
- Samsung Galaxy A10e update: Verizon and AT&T A10e sets receive Android 10
