Noom is a modern-day weight loss app that allows you to record your calorie intake and in turn, gives you personalized diet plans that can help you get fit or lose weight depending on your needs.
The Noom app assigns you a personal health coach as well that helps develop personalized diets for you as well as helps you keep motivated. You also get access to their social media platform where you can share your success stories as well as get inspired by other people.
While this approach to health and weight loss might work for some people, it is not for everyone. And if you are subscribed to Noom and not experiencing any results then you might want to cancel your subscription. Let’s take a look at how you can cancel the Noom subscription.
How to cancel your Noom subscription?
Here are various methods to cancel a subscription on Noom. We have included various ways to cancel the subscription as it depends on whether you subscribed via App Store/Play Store or the web through their website.
On iPhone and iPad when subscribed via the Web
If you availed your subscription to Noom via their website then follow the procedure below to cancel your subscription.
Open the Noom app on your device and tap on the chat bubble in the top right corner of your screen.
Now select either the bot; Concierge Eva or your personal health specialist to proceed. Once you have initiated a chat with them, simply let them know that you would like to cancel your subscription to Noom.
Your health specialist or Eva will then send you an email link to cancel your Noom subscription. Head over to your email ID and follow the instructions in the email to cancel your subscription. Ensure that you do not post your request in the ‘My group‘ chat as the Noom support team will not be able to help you there.
Note: If you are unable to find the email in your primary inbox then ensure to check the spam folder as well as the trash folder. Chances are that the email from Noom was classified as spam by your email service. If you have a filter in place to sort through phishing and spam emails then it is highly likely that the email was classified as spam by your email service.
On Android when subscribed via the Web
Open the Noom app on your Android device and tap on the chat icon in the top right corner of your screen.
Now select either Concierge Eva or your personal health trainer from the dialog box that appears. This will allow you to initiate a chat with the concerned person.
Once the chat is initiated, simply let your contact know that you wish to cancel your Noom subscription. They will then send you a cancellation email on your registered email ID. Now simply head over to your email ID and follow the instructions in it to cancel your Noom subscription.
If you aren’t able to find the email in your primary inbox then ensure to check your spam and trash folders. The email from Noom could be classified as spam by your email service, especially if you have custom filters in place.
Note: Do not post your cancellation request in the My group section. Noom support team will be unable to assist you if that is the case.
Can’t see or find Chat bubble in your Noom app
If you wish to cancel your subscription with Noom but are unable to find the chat bubble in the top right corner of your screen then chances are that you have not redeemed your UPID.
UPID stands for Unique Program ID and it is given to you if you have purchased the Noom subscription via the web. It allows you to redeem your subscription on the Noom app and start your diet plan.
To redeem your UPID, head over to your registered email account and find the email with the subject ‘Here’s your Noom Unique Program ID‘ from Noom.
Copy your UDID in that email and head over to the Noom mobile application on your device. Now follow the guide below depending on the mobile device you own.
On iPhone and iPad
Open the app and tap on ‘Home‘ in the top left corner of your screen. Now select ‘Settings‘ to access your Noom account settings. Tap on the ‘Redeem Unique Program ID‘ option and enter the UPID you just copied.
This will redeem your UPID in the Noom app and initiate your subscription. Head back to the home screen and the chat bubble should now be available in the top right corner of your screen.
On Android
Open the Noom app on your Android device and tap on ‘Home‘ in the top left corner of your screen. You will now get a sidebar with all the options for your app, select ‘Settings‘ to access your Noom account settings.
Once you are in the settings, tap on ‘Account‘. This will take you to the account settings for your Noom account. Tap on ‘Redeem Unique Program ID‘ and enter the UPID you just retrieved from your email account.
The UPID will now be redeemed and your subscription to Noom will now be active on your mobile device. Once active, head back to the home screen and the chat bubble should now be available in the top right corner of your screen.
On iPhone and iPad when subscribed via App Store
If you are subscribed to Noom via the App Store then follow the guide below to cancel your subscription.
Open the App Store on your iOS device and tap on your profile icon in the top right corner of your screen.
Now tap on subscriptions to access your active subscriptions. Scroll and find your subscription to Noom in the list and tap on it.
You will now be taken to the ‘Edit Subscription’ section. Tap on ‘Cancel Subscription‘ or ‘Cancel Free Trail‘ depending on your subscription type to cancel your subscription to Noom.
Your subscription to Noom will now be canceled.
On Android when subscribed via Play Store
If you are an Android user, follow this guide to cancel your subscription from the Play Store.
Open the ‘Play Store‘ on your Android device and tap on the ‘Hamburger‘ icon in the top left corner of your screen.
Now select ‘Subscriptions‘ from the subsequent sidebar.
Scroll to find the Noom subscription in the list and tap on it. You will now be taken to the ‘Manage subscription‘ section. Simply tap on ‘Cancel Subscription‘ at the bottom of your screen to cancel your subscription.
You will now be asked by Google a reason for your cancellation, tap on your reason to select it and then tap on ‘Continue‘ to cancel your subscription.
Confirm your choice by tapping on ‘Cancel Subscription‘ in the next dialog box.
Your subscription to Noom should now be canceled on your Android device.
What my subscription is still active after it has been canceled?
If your previous subscription to Noom is still active due to the billing period, despite being canceled then it depends on what device you used to subscribe to Noom.
If you were subscribed to Noom using the web service, then you will not be able to access the premium features anymore. On the other hand, if you had subscribed via the App Store or the Play Store, then you will be able to use the premium features until your current billing cycle comes to an end.
We hope this guide easily helped you cancel your Noom subscription. If you face any issues or have any suggestions for us, then feel free to reach out to us using the comments section below.
