Snapchat Saying 'Something Went Wrong'? Here's Why and How to Fix It

What to know

Basically, it seems there is nothing you can do to fix this error as this is a server-side issue that Snapchat has to fix.
The "Something went wrong" error is typically caused by internet connectivity problems, Snapchat server outages, or glitches within the app itself.
Quick fixes include restarting the app and your device, checking your internet connection, and clearing the app's cache from the settings menu.
If the issue persists, updating or reinstalling the Snapchat app, or checking a site like Downdetector for widespread server issues, can often resolve the problem.

You’ve captured the perfect moment. You’ve added the wittiest caption and the ideal filter. You hit send, only to be met with the vague and frustrating message: "Something went wrong. Please try again." It’s a common problem that can bring your snapping streak to a grinding halt.

But don't worry, this error is usually not a sign of a major issue. More often than not, it's a temporary hiccup that you can resolve with a few simple steps. In this guide, we'll explore why Snapchat gives you this error and walk you through the solutions to fix it.

Why Does This Error Happen? The Common Culprits

Before diving into the fixes, it helps to understand what might be causing the issue. The "Something went wrong" message is a general error, but it typically points to one of these culprits:

Snapchat Server Issues: Sometimes, the problem isn't on your end at all. Snapchat's servers can go down for maintenance or experience an unexpected outage, affecting users across a region or even globally.
App Glitches or Bugs: Like any software, the Snapchat app can have temporary bugs. Corrupted cache files or a minor glitch can interfere with its normal functions.
Outdated App Version: Using an older version of Snapchat can lead to compatibility problems as the platform evolves.
Poor Internet Connection: This is the number one reason. A weak Wi-Fi signal or unstable mobile data can prevent the app from communicating with Snapchat's servers.

How to Fix the "Something Went Wrong" Error: A Step-by-Step Guide

Work your way through these solutions, starting with the simplest. Your issue will likely be resolved before you get to the end of the list.

1. Check if Snapchat is Down

Before you start troubleshooting your device, see if the problem is with Snapchat itself.

Visit a third-party status checker website like Downdetector. These sites collect user reports to show if a service is experiencing a widespread outage.
A quick search for #snapchatdown on X (formerly Twitter) can also reveal if other users are facing the same issue.

Actually, you may simply want to wait it out – let Snapchat solve the issue itself because the error really seems to be stemming from an internal issue with their code or something.

2. Check Your Internet Connection

This is the first and most obvious step.

Switch Networks: If you're on Wi-Fi, switch to mobile data. If you're on mobile data, try connecting to a stable Wi-Fi network.
Toggle Airplane Mode: Turn Airplane Mode on for about 10 seconds and then turn it off. This simple action forces your phone to re-establish its connection to cellular and Wi-Fi networks.

3. Restart the Snapchat App

The classic "turn it off and on again" method works wonders for app glitches.

On iOS (iPhone X and later): Swipe up from the bottom of the screen and pause in the middle. Swipe up on the Snapchat app's preview to close it.
On Android: Open the recent apps screen (this varies by device, but it's often a square icon or a swipe-up-and-hold gesture) and swipe the Snapchat app away.
Once closed, reopen the app and try again.

4. Clear the Snapchat Cache

A cluttered cache can cause unexpected performance issues. Clearing it will not delete your memories, snaps, or chats.

Open Snapchat and tap on your Bitmoji/Profile icon in the top-left corner.
Tap the Settings gear icon in the top-right corner.
Scroll down to Account Actions.
Tap Clear Cache and then confirm by tapping Clear.

5. Restart Your Device

If restarting the app didn't work, try restarting your phone. This can clear up background processes and temporary system glitches that might be interfering with Snapchat.

6. Update the Snapchat App

An outdated app can cause all sorts of problems.

Go to the App Store (iOS) or Google Play Store (Android).
Search for Snapchat and see if an Update button is available. If so, tap it to install the latest version.