Update [April 14, 2018]: A simple solution would be to first find whether the display really has any issues or not. Or is it your screen protector that is making things weird,

So, remove the screen protector you have and see how the touch sensitivity is with the display. If you have no issues after removing the screen protector, the display — and Samsung — is clearly not at fault. You should buy a new full adhesive screen protector which should not cause display sensitivity issues.

The flagship device from Samsung, under S series, Samsung Galaxy S8 was launched in March this year. It comes in two options, the smaller Samsung Galaxy S8 and the bigger Samsung Galaxy S8+. While Galaxy S8 features 5.8 inch screen, the S8+ comes with 6.2 inch screen. Both the smartphones feature the Infinity Display from Samsung with the 18.5:9 display ratio.

While the display on both the smartphones offers incredible viewing experience, many users are facing touchscreen issue with S8 and S8+. Some users are complaining that they have to push really hard on their screen to make it work, while for others, pulling down the notification bar from the top is a laborious process. Others have also complained about the screen suddenly becoming unresponsive.

So what is the issue? Why are some users facing this problem?

Apparently, Galaxy S8 has been reported to have touchscreen issues when used with a screen protector like a tempered glass or a transparent plastic. Samsung does not manufacture screen protectors, so users buy screen protectors or tampered glass from third parties. Since most of the screen protectors have adhesives at the edges only, and Samsung Galaxy S8 has a curved screen, they don’t adhere fully to the screen. Although it may seem that the screen protector fits properly, that’s not the case. However, we are not saying that every user will face problems with screen protector on their Galaxy S8 or S8+.

Notably, if you are having touch issues with your Galaxy S8, the culprit usually is the screen protector that is prohibiting the phone’s touchscreen from working properly. So, you should get rid of the current screen protector and try a flip case instead for your Galaxy S8.

But, before you get rid of the screen protector, we suggest you change the sensitivity for the home button. If luck favors you, the phone will work fine with the screen protector too. To change home button sensitivity, go to Settings followed by Display. Under Display, tap on Navigation Bar and scroll down to “Home button sensitivity”. Keep it at “most sensitive”. Go back and check if touch is working fine or not.

Read: Samsung Oreo update release date and news

If it still doesn’t work, we guess it’s time to get rid of the screen protector. We don’t recommend removing tempered glass by yourself. You should ask a professional to do it since removing a tempered glass is tricky and could lead to an injury if tried with untrained hands.

However, if you think you’re can do it yourself, here are some tips to safely remove a tempered glass:

  1. To loosen the adhesive on tempered glass use a hairdryer on your screen for about 15 seconds.
  2. Try using toothpick or fingernail to peel it from the corner. Yes, start from a corner. Any corner will do.
  3. Then slide a credit card between the screen protector and the device, and peel up a corner.
  4. Be gentle. Don’t rush. Remember slow and steady wins the race.
  5. Once the tempered glass is out, use the clean cloth to wipe the screen immediately.

You can also check the video embedded below for removing tempered glass: