What to know

  • India's Department of Telecommunications mandated the preinstallation of the Sanchar Saathi app on all new smartphones sold in India.
  • The app cannot be deleted or disabled by users.
  • Existing phones must receive the app via software updates.
  • Apple opposes preloading the app and cites privacy and security concerns.

On November 28, 2025, the Indian government issued an order requiring smartphone manufacturers to preload its cybersecurity app, Sanchar Saathi, on all phones sold in India. The app is intended to help users block stolen devices, report fraudulent calls, and verify secondhand phones to combat cyber threats and fraud.

This directive gives manufacturers 90 days to implement the pre-installation on new devices, while simultaneously pushing software updates to install the app on existing phones already in the supply chain. The app must be clearly visible and fully functional during device setup, without options for users to uninstall or disable it.​

What the Sanchar Saathi app does

The Sanchar Saathi app aims to enhance cybersecurity by:

  • Allowing users to report suspected fraud, spam, and malicious web links.
  • Blocking stolen handsets using the unique IMEI number.
  • Letting users check how many mobile connections are registered in their name.

These features address significant security risks from counterfeit or spoofed mobile equipment numbers, with the goal of safeguarding India's over one billion smartphone users from telecom-related fraud.​

Apple’s resistance to the directive

While manufacturers like Samsung are reviewing the order, Apple vehemently opposes it. Apple has an internal policy refusing to preload any third-party or government apps prior to device sale, citing major concerns for user privacy and device security within its iOS ecosystem. Apple reportedly plans to formally convey its objections to the Indian government and resist complying with this mandate. Instead, Apple might seek a compromise allowing users to be prompted to install the app voluntarily rather than forcing mandatory preinstallation.

Compliance and concerns

The Indian government frames the order as a critical cybersecurity measure to protect consumers. However, this move faces backlash from privacy advocates and political opponents who claim it infringes on user rights and privacy. The requirement for the app to be non-removable raises questions about government surveillance and control over mobile devices at a large scale. The government has not publicly disclosed the full text of the order but has privately informed selected manufacturers.

We will keep updating you as the story unfolds. So do keep an eye on this page for more information.