How Hytale Refund Works? How to Claim Refund

What to know

Refunds are only available for purchases made after early access launch, not for pre‑order or beta keys.
You must request within 14 days of purchase and have less than 4 hours of playtime.
Some payment methods (like certain gift cards or third‑party wallets) may not support refunds.
To get a refund, contact Hytale support directly with your email and transaction ID; there’s no self‑serve button.

Hytale is sold directly through its own store (not Steam), and Hypixel Studios has set up a refund policy that’s more generous than Steam’s in terms of playtime, but still has strict time limits. If you bought the game recently and decided it’s not for you, here’s exactly how to get your money back, step by step.

Check your refund eligibility

Before requesting a refund, make sure your purchase meets Hytale’s refund requirements:

Purchase timing: The game must have been bought after Hytale’s early-access launch (pre-orders and beta keys usually don’t qualify).
Refund window: Your purchase needs to be within 14 days.
Playtime limit: You must have less than 4 hours of total playtime.
Payment method: The payment option you used must support refunds; some gift purchases or third-party payments may be excluded.

If any of these conditions aren’t met, such as exceeding the playtime limit or buying during a pre-order phase, your refund request is unlikely to be approved.

How to request a refund

Since Hytale doesn’t have a built‑in refund button in the launcher, you need to contact support manually.

Step 1: Prepare your details

Have these ready before contacting support:

Email address used for the purchase
Transaction ID / order number (from your receipt email)
Date of purchase
Short reason for the refund (optional)

Step 2: Contact Hytale Support

Visit the official Hytale support page and open a ticket
Clearly request a refund
Include your email and transaction ID
Mention you’re within 14 days and under 4 hours of playtime
Attach a receipt screenshot if possible to speed things up

Step 3: Wait for confirmation

If approved, the refund is sent to your original payment method
Processing usually takes up to 14 days, depending on your bank
You’ll receive an email once the refund is issued

What isn’t eligible for a refund

Hytale’s refund policy includes a few clear exclusions. A refund is usually not available if your purchase falls into any of the following categories:

Pre-orders, beta keys, or early access keys bought before the official early access launch
Purchases older than 14 days
Accounts with 4 hours or more of playtime
Non-refundable payment methods, depending on the provider
Digital items from bundles or promotions that clearly state “no refunds”

If your request matches one of these cases, Hytale support will typically respond with an explanation that the refund can’t be processed under the current policy.

If you’re eligible for refund

If you’re within the 14-day window and have less than 4 hours of playtime, reach out to Hytale support as soon as possible with your purchase email and transaction ID. From there, support will walk you through the process, and if your request meets the criteria, the refund will be issued to your original payment method—usually within a couple of weeks, depending on your bank or provider.